Making use of assistance services

The staff of our emergency center will provide you with immediate assistance if you need help within your assistance insurance policy.

24-hour emergency number for assistance services:
+49 89 55 987-641, Buzzword: PROTRIP-WORLD

The services include:

  • assistance in case of loss of travel funds,
  • assistance in case of loss of travel documents,
  • assistance in the event of criminal prosecution,
  • return journey in case of an emergency,
  • arrival of a person in a position of trust in case of an emergency.

If you require insurance services, please contact our 24-hour emergency number as early as possible to coordinate any further steps.

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 2247 9194-977


Mon-Fri: 8 am to 6 pm

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